Clues For Problem Solving

Basic Business Cents The hardest part of problem solving in business is often getting started; it helps to have an outline to follow. An additional benefit of a standard approach is consistency between problem solving teams so people can fit in with new teams. Dr. W. Edwards Deming built upon a revolving cycle approach to…
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Understand The Work Process

Basic Business Cents Some years ago, I was studying a Japanese process to solve problems and I thought I could improve upon it. I added a flow chart of the process involved as it is before the improvement work began and another after the process is improved to solve the problem, comparing the before and…
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Defect Diagnosis

Basic Business Cents No product is perfect. No service is perfect. That is because the process that produces them is not perfect. Only about 20% of the time can people be blamed, the rest of the defects or poor services are system or process problems. Unfortunately, defects become routine, and people become callous and accept…
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Overview Of Process Improvement

Basic Business Cents People never seem to have enough time to do things right, but they always have time to do things over. This does not make sense on the surface, but it is what I have observed over time working with many organizations. It is true that performance improvement activities take time, which is…
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Introducing Process Improvement

Basic Business Cents Business is tough and necessary performance improvement is a never-ending quest. We cannot ever rest on our laurels and stand still; we are either continually improving or we are losing ground to competitors. When introducing a process improvement program into an organization, there are many do’s and don’ts. This type of program…
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