New Book

I have been a volunteer for SCORE for nearly ten years.  During that time, I learned that small companies have the same problems as large ones and what I learned in my career is helpful to them.  That led to writing a newspaper column for small businesses and that led to a book.  Basic Business…
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Memorable Quotes By Deming, Part II

Continuing the discussion of often-used quotations from Dr. W. Edwards Deming, we find more comments on the inevitability of change in our work. “It is not written anywhere that survival is mandatory.” One only needs to look at the changes over the years of the companies listed on various stock exchanges. In my early years…
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Memorable Quotes By Deming, Part I

Basic Business Cents Memorable Quotes by Deming, Part I Dr. W. Edwards Deming was one of the great statisticians employed by Stanford University to teach American industry about methods that allowed them to rapidly ramp up production of war-time goods during World War II. After the war, the Japanese leaders invited Deming to teach them…
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Eliminating Defects

Basic Business Cents Customers are assets that must be protected. It is costly, disruptive, and time consuming to find replacements if we have lost them because of defective products or services. A literature search will find books that say it costs five times as much to win back a lost customer as it is to…
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The Changing Field Of Management

Basic Business Cents Change in management methods are not just inevitable, they are already here. It is moving from traditional management to leadership. Is it passing you by? Prior to about 1900, in most businesses owners made the decisions and directed employees to follow orders. Then along came Henry Ford who popularized mass production techniques…
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