Three Constituents Of Every Business

Understanding Employees and Owners Needs & Wants Every organization has three constituents that which they must satisfy and delight-customers, employees, and owners.  In the last article, we discussed in length the questions to address to determine the needs and wants of customers. Important as that is, we cannot overlook the other constituents of our organization.…
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Understanding Customers’ Needs & Wants

Some years ago a major oil company was conducting research on a new design for milk bottles.  Sound strange? They did not make milk bottles but they had customers who did. They supplied synthetic resin used in making plastic milk bottles and by helping their customers succeed, they ended up selling more plastic resin. Their…
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Learning From The Competition

Sam Walton was fond of saying that he had been in more Kmart stores than any Kmart executive. He started a Wal-Mart culture of visiting with customers, employees, and competitors in the field to constantly come up with new ideas for continuous improvement. Visiting aimlessly profits nothing.  Just like the saying, “The best extemporaneous speech…
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Scholarships For MN State Park Rapids

I can’t stop thinking about what we need to do to make MN States presence in Park Rapids successful.  It is tremendously important for the future of our community to have a local presence for continuing education.  We have an opportunity now with MN State Park Rapids but we have to put people in the…
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The Quality Revolution

The Industrial brought the first interchangeable parts for machinery. Once mass production began, it took manufacturing out of the hands of the individual craftsman and put it in the hands of large organizations. Those who led the organizations realized that assembly-line manufacturing was a process to be studied, and people with certain skills were required…
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