Review And Future Planning

 Basic Business Cents A Community Performance Improvement Plan for Small Business MONTH TWELVE: REVIEW AND FUTURE PLANNING The last month of the Community Performance Improvement activity for small businesses coming together for joint training sessions and applications of lessons learned between the training sessions will be reviewed for what worked and what did not work.…
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Improvement Plan Results

 Basic Business Cents A Community Performance Improvement Plan for Small Business MONTH ELEVEN: RESULTS All the effort put into this Community Performance Improvement is of little value unless the organizations have obtained desired results. It should be of little surprise that of the 1000 possible points on the self-assessment, 450 of them are assigned to…
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Operations Focus

 Basic Business Cents A Community Performance Improvement Plan for Small Business MONTH 10: OPERATIONS FOCUS This category of the Malcolm Baldrige Criteria for Performance Excellence was at one time labeled Process Management, which I prefer. This section recognizes that all work within an organization is composed of a series of processes and these processes form…
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Work Force Focus

 Basic Business Cents A Community Performance Improvement Plan for Small Business MONTH 9: WORKFORCE FOCUS In month 9 of the 12-month journey to improvement performance of the organization, the focus changes from process capability to the workforce capability and capacity needs to build a workforce environment conducive to high performance. The self-scoring Baldrige criteria in…
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Measurement, Analysis, And Knowledge Management

 Basic Business Cents A Community Performance Improvement Plan for Small Business MONTHS 4-8: MEASUREMENT, ANALYSIS, AND KNOWLEDGE MANAGEMENT In months 4-8 of the community plan training for small business, the focus is on the selection of what data to collect, measurement methods, analysis, and corrective action to take. The first part of the training session…
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