Key Leadership Traits: Appreciation For A System And Knowledge Of Variation

  The second component of leadership is Appreciation for a System. We all work in a system and we need to make decisions with the benefit of the entire system in mind.   A manager’s role is to understand how the organization works as a system and to know when and how to optimize the…
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Qualities Of An Exceptional Leader

Leadership has five components–Roles and Responsibilities, Appreciation for a System, Knowledge of Variation, Theory of Knowledge, and Psychology.   History will remember Walter Shewhart, not just for originating the control chart, but for understanding and teaching a management philosophy that stressed leadership and customer satisfaction long before those terms were buzzwords. The highest executives in any…
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Setting The Direction Of The Business

In order for all employees to contribute to their maximum ability, the direction of the company must be clearly defined, communicated, and accepted by all. Jim Collins in his book, Good to Great, described a useful concept to make sure the organization stays focused on what is important. In this concept key employees are assembled…
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Listen For Total Communication

Shortly after one of the “big-box retailers” opened near my home, I asked one of the cashiers how she liked working for the company. She responded, “I love it!” I asked her why and she told me that management respects her. I then asked if her previous management, at a large competitor, did not respect…
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Quality Pays Big Dividends

The quality improvement movement started in the United States during World War II as we converted manufacturing from civilian goods to war goods. Stanford University utilized the statistical leaders of the time to set up training on improving work processes by removing waste, rework, and redundancy. This movement moved to Japan in 1951 as they…
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