Author Archives: lou

Overview of Process Improvement

Basic Business Cents People never seem to have enough time to do things right, but they always have time to do things over. This does not make sense on the surface, but it is what I have observed over time … Continue reading

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Introducing Process Improvement

Basic Business Cents Business is tough and necessary performance improvement is a never-ending quest. We cannot ever rest on our laurels and stand still; we are either continually improving or we are losing ground to competitors. When introducing a process … Continue reading

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Introducing Process Improvement

Basic Business Cents Business is tough and necessary performance improvement is a never-ending quest. We cannot ever rest on our laurels and stand still; we are either continually improving or we are losing ground to competitors. When introducing a process … Continue reading

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The Servant Leader

Basic Business Cents Leaders of organizations can be portrayed in two ways, the commanding leader and the servant leader. Typical organization charts show the chain of command with the leader shown at the top, followed by the direct reports, and … Continue reading

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Turning Knowledge Into Action

Basic Business Cents Turning Knowledge Into Action “Don’t look back. Something might be gaining on you.” Satchel Paige, Hall of Fame Baseball Pitcher Paige knew that you cannot stand still, you have to keep moving forward. In business, if you … Continue reading

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A Process is a Process is a Process is a Process

Basic Business Cents We have previously discussed that all work is a series of processes. I suppose we can say all activity is composed of a series of processes. It is how we do things. No process is perfect; all … Continue reading

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Know Your Market

Basic Business Cents It goes without saying that you need to focus your marketing efforts where you can succeed but it is easier said than done to define that focal point. First, you need to define your niche or area … Continue reading

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Mutual Trust and Respect

Every organization should strive for mutual trust and respect between their employees in equal amounts, each to the other, up, down, and across the organization. This is a favorite saying of mine because it is so important to the success … Continue reading

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The Job Interview

Basic Business Cents The purpose of a job interview is to see if there is a fit between the job applicant and the open position, plain and simple. The applicant wants a job and the employer wants to fill an … Continue reading

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Making Change Happen

Basic Business Cents Leadership likes to believe it can effect change in its organization at its will but it is easier said than done. Inertia and culture can be tremendous obstacles to change. Lip service may be paid to edicts … Continue reading

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