Author Archives: lou

Change is Inevitable

Basic Business Cents “It is not necessary to change; survival is not mandatory.” Edwards Deming The world around us is changing rapidly and we must change in order to stay in business and prosper. Satchel Paige said, “Don’t look back. … Continue reading

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Fix the Right Stuff

Basic Business Cents We only have so much time, energy, and emotional drive; we need to deploy it wisely. It is much harder to regain momentum in the organization after a false start than it is to initiate it. Following … Continue reading

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Brainstorming

Basic Business Cents You cannot legislate creativity, but brainstorming is a tool that is helpful. It taps the brains of a number of people and allows them to build off others’ thoughts. It is a great technique for generating creative … Continue reading

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Sales: Art or Science?

Basic Business Cents Some people denigrate themselves and think they can’t sell. They view others as born salesmen and defeat themselves. I submit that selling is a process like every other facet of business and therefore a science rather than … Continue reading

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Clues for Problem Solving

Basic Business Cents The hardest part of problem solving in business is often getting started; it helps to have an outline to follow. An additional benefit of a standard approach is consistency between problem solving teams so people can fit … Continue reading

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Understand the Work Process

Basic Business Cents Some years ago, I was studying a Japanese process to solve problems and I thought I could improve upon it. I added a flow chart of the process involved as it is before the improvement work began … Continue reading

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Defect Diagnosis

Basic Business Cents No product is perfect. No service is perfect. That is because the process that produces them is not perfect. Only about 20% of the time can people be blamed, the rest of the defects or poor services … Continue reading

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Overview of Process Improvement

Basic Business Cents People never seem to have enough time to do things right, but they always have time to do things over. This does not make sense on the surface, but it is what I have observed over time … Continue reading

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Introducing Process Improvement

Basic Business Cents Business is tough and necessary performance improvement is a never-ending quest. We cannot ever rest on our laurels and stand still; we are either continually improving or we are losing ground to competitors. When introducing a process … Continue reading

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Introducing Process Improvement

Basic Business Cents Business is tough and necessary performance improvement is a never-ending quest. We cannot ever rest on our laurels and stand still; we are either continually improving or we are losing ground to competitors. When introducing a process … Continue reading

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