Author Archives: lou

Understand the Work Process

Basic Business Cents Some years ago, I was studying a Japanese process to solve problems and I thought I could improve upon it. I added a flow chart of the process involved as it is before the improvement work began … Continue reading

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Defect Diagnosis

Basic Business Cents No product is perfect. No service is perfect. That is because the process that produces them is not perfect. Only about 20% of the time can people be blamed, the rest of the defects or poor services … Continue reading

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Overview of Process Improvement

Basic Business Cents People never seem to have enough time to do things right, but they always have time to do things over. This does not make sense on the surface, but it is what I have observed over time … Continue reading

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Introducing Process Improvement

Basic Business Cents Business is tough and necessary performance improvement is a never-ending quest. We cannot ever rest on our laurels and stand still; we are either continually improving or we are losing ground to competitors. When introducing a process … Continue reading

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Introducing Process Improvement

Basic Business Cents Business is tough and necessary performance improvement is a never-ending quest. We cannot ever rest on our laurels and stand still; we are either continually improving or we are losing ground to competitors. When introducing a process … Continue reading

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The Servant Leader

Basic Business Cents Leaders of organizations can be portrayed in two ways, the commanding leader and the servant leader. Typical organization charts show the chain of command with the leader shown at the top, followed by the direct reports, and … Continue reading

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Turning Knowledge Into Action

Basic Business Cents Turning Knowledge Into Action “Don’t look back. Something might be gaining on you.” Satchel Paige, Hall of Fame Baseball Pitcher Paige knew that you cannot stand still, you have to keep moving forward. In business, if you … Continue reading

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A Process is a Process is a Process is a Process

Basic Business Cents We have previously discussed that all work is a series of processes. I suppose we can say all activity is composed of a series of processes. It is how we do things. No process is perfect; all … Continue reading

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Know Your Market

Basic Business Cents It goes without saying that you need to focus your marketing efforts where you can succeed but it is easier said than done to define that focal point. First, you need to define your niche or area … Continue reading

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Mutual Trust and Respect

Every organization should strive for mutual trust and respect between their employees in equal amounts, each to the other, up, down, and across the organization. This is a favorite saying of mine because it is so important to the success … Continue reading

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